This website is made to warn people about the scam that Global
Internet Solutions (GISOL) is!
If you are looking for a company to
host your website on
avoid GISOL like the plague!
THE FOLLOWING IS BASED ON TRUE
EVENTS, MY EXPERIENCE WITH THIS HORRIBLE HOSTING COMPANY!
A NIGHTMARE THAT LASTED 7 YEARS...
You may ask yourself why I let this go on for so long,... originally
I never signed up with GISOL! Here's what happened in a nutshell...
Since 1996 I have been designing websites, writing articles and put
them on free hosting services, like back in the day; Xoom.com,
GeoCities and Fortunecity. I decided I wanted a domain for my
website to get rid of all the banners and pop ups and actually
make reading my website a pleasant experience for my readers.
I
searched for providers.. I came across Ireg.com, a relatively cheap
hosting company. I got like a 100 MB server space and about 5
mailboxes, which was alot back then, but that's all I really wanted
and needed. So I registered a .com domain.
And hosting with them was not bad at all, they did what
they promised, and servers were up most of the time.
A few years later Ireg.com was taken over by Ampira, my account and
domain were transferred to this company and the prices and my
hosting package were the same, actually nothing really changed,
until a few years later in 2000...
Ampira became GISOL...
Global Internet Solutions, sounds good right? They
had promises that were unheard of back then (like unlimited
bandwidth, space etc) the only problem was... I could hardly work on
my website since if was up 20% or sometimes not at all! I wrote
emails and chatted with tech support almost daily, what was really
messed up in the end... my domain was gone.
Who, whah? Now what happen'?
Yes, during an 'upgrade' on their servers something went wrong and
my domain cyrell.com was put in redemption mode. They somehow let it
expire and someone else bought it and put it up for sale...
All the effort and work I put into it all these years to promote the
site was vanished because of their error. They promised me a better
package then I had originally and everything was going to be fine
because now they were part of a 'much larger' company with better
whatever it was they claimed.. I even got a new free domain
registration with them (cyrell.net), the new hosting package was
indeed bigger that I originally had...
I installed my website once again, this time under a new name (the
.net)..
Hoping that everything would be better now because of the 'new'
server, everything was worse then it was before!
The uptime of their servers was almost non existent. The server got
'clogged' because there were too many connections at once they told
me (I got maybe 20 hits a day back then) so they had to reset the
server... this had to be done almost three times a week.. (on a good
week believe it or not) I asked if I could do it myself in case it
happened again, but 'live support' told me it was something that had
to be done their side.
Weird thing was, every tech support session with them, he pretended
he never chatted with me before in his life and always said the same
thing.
"Our senior technicians are looking into this issue and will get
back to you as soon as possible, I created a trouble ticket for
you."
That's a major issue in my opinion! And almost daily
I had to contact them because the website was down. Then I became to
think that I was maybe talking to a robot (like an automated
messaging support system) but that wasn't the case because I could
ask specific questions and sometimes he made typos because he typed
too fast... like
"Our seniorr technicans are looking into this
isue and will get back to you as soon as possible, I have craeted a
trouble ticket."
Or he would get annoyed;
"We will fix it! Have patience.."
Then they 'upgraded' their severs, I was kind of
relieved because maybe this was the source of all the trouble..
I couldn't login into my admin panel anymore and my website was
down,... a painful process that lasted about 2 weeks followed,.. in
the end it turned out I had to sign up for a new package (that
probably included the new server setting, somehow he wasn't able to
upgrade my package).
That was enough, I had to get rid of these guys! I looked for a new
host, anything was better then this! I asked if I could transfer my
domain to the new host and I couldn't.
Why not I asked, and the reason became clear after I did some
research,
A normal hosting company, once you buy a domain, it's yours. And you
can do pretty much anything you want with it..
with GISOL YOU DON'T OWN YOUR DOMAIN YOU LEASE IT
FROM THEM!
So basically I couldn't do anything anymore with
them, a site that less then 20% up time and no ability to transfer
it to a better host?!
Then they shut off my site (the .net), claiming it had expired a
month ago, I DEMANDED an explanation for this act! Why wouldn't they
have notified me, they had my email address, my credit card
information, everything they needed to have to renew my domain!
And the renewal was only $9.99 for a year! I email tech support,
created a trouble ticket, tried to call them (don't even go there)
but no response!
That was the final straw! I was done with them, I had it, no more! I
didn't care anymore if I lost my domain! After struggling for so
long I had enough! I was fed up! I cancelled with them via 'live
support' because their 'cancel' button in the admin panel didn't
work (of course)
I was angry with them and wanted to tell the truth
about what a horrible company they were etc. But I remained calm,
after all they did have my credit card information and at this point
they could do anything they wanted, I just thought, I'll say that I
don't want to do websites anymore...
this is the transcript of my cancellation
(this is the ORIGINAL and has NOT been modified in any way shape or
form, plain copy and paste)
Welcome to Technical Support.
A representative will be with you shortly. You are number 1 in the
queue. Your wait time will be approximately 0 minute(s) and 30
seconds. Thank you for waiting.
You are now chatting with 'Neo'
Neo: Hello and welcome to GISOL Live Chat
Support.
John: hi Neo
Neo: Please elaborate on your isue.
John: I'd like to cancel my account
Neo: Please let me know the reason of
cancellation of hosting account.
John: i'm not using it anymore
Neo: Well you can go ahead and use it in the
future
Neo: Gisol is the best and cheapest
John: no,.. not really .. I'm done with making websites
Neo: hosting company
John: i've been with GISOL 7 years
John: and i'm done.. going another path
Neo: and also we are committed to provide you
the best tech support
Neo: Thank you sir for keeping faith in us
Neo: We have nrew unlimited plans
John: is it cancelled as of today?
Neo: where you can host unlimited number of
websites
Neo: unlimited bandwidth
John: I'd like to cancel my account
Neo: unlimited diskspace
Neo: ok
John: i'm not into websites anymore,.. that's all
Neo: is there anything can i do on my part to
change your mind?
John: the 'cancel' button on the website doesn't work so that's why
I'm here
John: no thank you
John: it's has been quite a journey with you guys
Neo: Well Please go ahead refer the URL :
cancel.gisol.com
John: thank you Neo
Neo: Thank you for contacting Global Internet
Solutions.
Chat session has been terminated by the site
operator.
Neo, who I know for years (who is also known as
Adrian or Sonny) claimed all of a sudden they have the best tech
support??!?!?!???!!?!?!??!?!?! I wanted to yell at them so bad but I
kept my calm.. I started sweating actually and was afraid that they
were going to give me a hard time canceling. And what kind of answer
is that?! You can use it in the future? I want to CANCEL DAMNIT!
Cancel my account, don't ask questions!
Throughout the years I have been joking with my
readers about how GISOL is probably just a one man operation, a
lonely guy that sitting in his mom's basement running hosting
software on his old computer.. But sometimes you started to think
that while talking with 'tech support'.
There is nothing more frustrating for a webmaster to see his website
offline without any notification and tech support telling him
"Your issue has been forwarded to our senior
technicians"
This is my story with them, I signed up with a
new host and a new name and it's wonderful! Not one single issue
at all, the website has been up a 100% so far and prompt support,
they even send you an email with a follow up evaluation on how you
experienced tech support.
SO DON'T SIGN UP WITH GISOL!!!
AND IF YOU DID ALREADY IN THE PAST
http://cancel.gisol.com
is the address you need to go
to!!!
See for yourself how shady they are,
if you still have doubts after reading this site:
-
The 'limited time offer' on their site always resets
in the end, so basically you NEVER miss out on a good deal then, heh,
-
The website hasn't changed since September 2001
(!!!) don't believe me? check the following
http://web.archive.org/web/*/http://www.gisol.com and click
'Sept 24 2001' exactly the same heh?
-
read their 'policy'
-
type 'gisol' in google.com and be surprised, hehe,
see I'm not joking or making this up!
Other sites you should check out
http://www.gisolsucks.com
http://gisol.ca/
http://xsorbit27.com/users5/gisolsfraudhosting/index.php
(forum)
read this:
http://www.besthostratings.com/web-hosting/reviews/global_internet_solutions-Reviews.html
http://www.webhostingreviews.com/gisol.shtml
http://www.comeacross.info/2006/06/04/caveat-emptor-global-internet-solutions-gisol/
http://coloradoguy.wordpress.com/2007/10/11/be-aware-when-hosting-with-gisolcom/
http://wordpress.com/tag/gisol/
http://www.gisolclassaction.com/
http://srylanka.net/gisol-sucks-my-experience/
http://cyrell.wordpress.com/2007/09/14/gisol-hosting-company-makes-me-sweat/
http://www.ripoffreport.com/reports/0/281/ripoff0281789.htm
read articles within
http://hostjury.com/reviews/GISOL
(a hosting review site)
WE WARNED YOU!!!
ABOUT
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL GISOL
GISOL GISOL GISOL GISOL GISOL
!!!!!!
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